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Wasp support
Support for Wasp is provided primarily via email. If you have a technical
question not answered in Wasp manual, or believe that
you have encountered a defect in Wasp, email at
support@waspsoft.com.
If you encounter a defect in Wasp, the Wasp Support Department may request the
source code and bytecode files of the failing application and of
the third-party libraries it uses, in order to reproduce the problem.
The respective non-disclosure agreement will be signed on your request.
Wasp Support allows the holder of a Wasp license the followng services:
Technical Questions
Technical questions on the Wasp tool shall be accepted by AcademSoft
at the email support@waspsoft.com.
AcademSoft shall respond to a technical question submitted by the holder of
a Wasp license during the Support Period in three business days.
The response shall be an email containing the answer or a request for more
information.
The holder of a Wasp license
can ask technical questions by phone in US and get answer immediately
or by email in three business days for the holders
a Wasp license with Support.
Upgrading to the Current Version
Upgrading to the current version of Wasp
may be included as the part of a Wasp license at no additional charge.
Additional six months of Support Contract
may be purchased by the holder of a Wasp license.
See Wasp purchase
New service: Order Wasp message report for your Java software!
A user should have some experience in working with the Wasp tool
in order to understand Wasp messages and extract useful information
about the program from messages.
To facilitate your mastering in the Wasp technology,
You can order a Wasp message report for your Java software.
The Wasp message report includes the followings:
- message listing for each program of your software (mes-file)
- method call graph for each program (grf-file)
- description of errors, doubted places, and drawbacks
in your programs on the base of our analysis of the message listings
Please email at wasp@waspsoft.com
The respective non-disclosure and confidentiality agreements will
be signed at your request.
If you wish to know what Wasp is, the best way is to order
a Wasp message report for your software.
Feedback
Your feedback and suggestions are welcome at
support@waspsoft.com
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